Frequently Asked Questions About TEC Mailing

Find answers about our platform, solutions, and getting started with TEC Mailing Solutions. Can’t find the answer you’re looking for? Our team is happy to help. Please contact us here.

Where is TEC Mailing hosted?

TEC Mailing Solutions is hosted on secure, enterprise-grade cloud infrastructure powered by Microsoft Azure. Our platform is fully cloud-based, which means there are no local installations, manual updates, or on-premise servers required. All performance, security patches, and system upgrades are managed automatically to ensure reliability and uptime.
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Are your solutions secure and encrypted?

Yes. TEC Mailing Solutions uses encryption both in transit and at rest to protect your data. Our cloud infrastructure includes secure access controls, redundant backups, and continuous monitoring to ensure data integrity and availability. We follow industry best practices to protect mailing data, customer records, and transaction activity.
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Are you SOC 2 certified?

Yes. TEC Mailing Solutions maintains SOC 2 annual attestation standards to demonstrate our commitment to security, availability, and data protection. Our processes are designed to ensure compliance, operational integrity, and customer trust.
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How long does implementation take?

Implementation timelines depend on your workflow and integration requirements. Many customers can begin using our cloud-based solutions within days. For API integrations or enterprise environments, onboarding timelines vary based on scope and technical requirements. Our team works closely with you to ensure a smooth and efficient rollout.
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Do you offer demos or onboarding support?

Yes. We provide personalized product demos to help you understand how TEC Mailing fits into your workflow. After signup, our team supports onboarding with training, documentation, and guided setup to ensure you are fully operational and confident using the platform.
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What is PrimeSort™?

PrimeSort™ is a REST-based mailing API that allows developers to automate mailing preparation workflows, including address cleansing and presort optimization. PrimeSort™ evaluates your mailing files to determine the best qualification scenario to optimize postal costs, and to choose between, commingling, direct present or both through the hybrid option.
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Who should use PrimeSort™?

PrimeSort™ is designed for organizations that want to integrate mailing preparation into their own applications or operational platforms.
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How does PrimeSort™ integrate with existing systems?

PrimeSort™ provides API endpoints that allow applications to submit mailing data and receive processed mailing output automatically.
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Can PrimeSort™ process large mailing datasets?

Yes. PrimeSort™ is designed to support high-volume mailing data processing through scalable API infrastructure.
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What can I expect during the demo?

Your demo is a live walkthrough of the TEC Mailing platform tailored to your specific workflow. We will review your current mailing, parcel, or data challenges and show how MailPreparer, ParcelPrep, or Verify & Confirm can streamline operations, improve accuracy, and reduce costs.
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How long does the demo take?

Most demos run between 30 and 45 minutes, depending on your questions and use case. If you would like to include additional stakeholders or review multiple solutions, we can extend the session accordingly.
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Do I need to prepare anything before the demo?

No preparation is required. However, it helps if you can share your current mail or parcel volumes, existing software or workflow challenges, and whether you are looking for a hosted UI or API integration.
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Is the demo technical or business-focused?

It can be either or both. We adjust the depth of the demo based on your audience.
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What is MailPreparer®?

MailPreparer® is a cloud-based SaaS platform that automates USPS mail preparation, including address cleansing, presort processing, and Intelligent Mail barcode (IMb) generation. It runs entirely in a web browser, so mailers can process lists and generate postal documentation without installing desktop software.
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What makes MailPreparer® different from traditional mailing software?

Unlike legacy desktop mailing programs, MailPreparer® is fully cloud-based, eliminating installations, license renewals, and IT maintenance. Updates, USPS rule changes, and system upgrades are applied automatically on TEC Mailing's servers, so mailers always work with current postal requirements.
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How does MailPreparer® help reduce postage costs?

MailPreparer® applies presort logic and destination entry optimization to identify the mailing strategy that qualifies for the deepest USPS postage discounts. By automatically sorting and documenting mail to the highest eligible presort level, it lowers per-piece postage costs without manual calculation.
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What types of mailings does MailPreparer® support?

MailPreparer® supports nearly every USPS mail class, including First-Class Mail, USPS Marketing Mail, Periodicals, Nonprofit Mail, Bound Printed Matter, and Every Door Direct Mail (EDDM). This breadth lets a single platform handle transactional, marketing, and nonprofit mailings alike.
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Is MailPreparer® secure?

Yes, MailPreparer® runs on Microsoft Azure infrastructure with encryption in transit and at rest, secure access controls, and redundant backups. These safeguards protect mailing lists and customer data throughout the presort and documentation process.
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What file formats can I upload to MailPreparer®?

MailPreparer® accepts common mailing file formats including CSV, Excel, Access, DBF, and plain text files. This lets teams upload lists directly from CRM, billing, or marketing systems without reformatting data first.
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Is MailPreparer® USPS PAVE certified?

Yes, MailPreparer® is USPS PAVE certified, meaning its address matching and presort logic meet official postal standards for address accuracy. This certification is required to qualify mailings for USPS presort postage discounts.
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Does MailPreparer® remove duplicate addresses from a mailing list?

Yes, MailPreparer® includes automatic duplicate elimination that detects and removes redundant records before a list is processed. This reduces wasted postage and printing costs on mailings sent to the same household or address more than once.
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Does MailPreparer® generate Intelligent Mail barcodes?

Yes, MailPreparer® automatically generates Intelligent Mail barcodes (IMb) required for USPS automation-compatible mail processing. This removes the need for a separate barcode tool and ensures every mailpiece meets current USPS tracking and sortation standards.
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What postal documentation does MailPreparer® generate automatically?

MailPreparer® automatically produces the USPS documentation required for mail acceptance, including postage statements, tray tags, and pallet placards. Generating this paperwork automatically removes a manual, error-prone step from every mailing and speeds up drop-off at the post office.
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What is ParcelPrep™?

ParcelPrep™ is a cloud-based multi-carrier shipping platform that lets organizations estimate shipping costs, generate labels, and track shipments across carriers from one interface. It's built for organizations that ship packages at scale and need rate comparison and batch processing in a single tool.
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Can ParcelPrep™ work with my existing carrier accounts?

Yes, ParcelPrep™ lets organizations connect their own carrier accounts or use TEC Mailing's negotiated carrier rates. This flexibility means companies can keep existing carrier relationships while still benefiting from ParcelPrep's rate comparison and label automation.
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Can ParcelPrep™ process large shipping volumes?

Yes, ParcelPrep™ supports batch shipment processing so organizations can generate labels and process shipments in bulk rather than one at a time. This makes it suitable for warehouses and fulfillment operations shipping hundreds or thousands of parcels per day.
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Does ParcelPrep™ support integrations with other systems?

Yes, ParcelPrep™ can be accessed through a hosted web interface or integrated directly into existing systems using a REST API. This lets development teams embed rate shopping, label generation, and tracking into their own order management or e-commerce platforms.
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How does ParcelPrep™ reduce shipping costs?

ParcelPrep™ compares rates across multiple carriers for every shipment and identifies the most cost-effective option automatically. Combined with customizable markups and negotiated rates, this rate-shopping approach lowers average shipping spend without added manual work.
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Does ParcelPrep™ include address validation before shipping?

Yes, ParcelPrep™ offers optional inline address correction that checks delivery addresses before a label is generated. Validating addresses at the point of shipment helps reduce parcel returns and failed deliveries.
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Can ParcelPrep™ track shipments across multiple carriers?

Yes, ParcelPrep™ provides multi-carrier tracking through a single centralized reporting interface. Instead of checking each carrier's website separately, teams can monitor every shipment's status from one dashboard.
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Does ParcelPrep™ let me set custom markups on shipping rates?

Yes, ParcelPrep™ supports customizable rate markups, allowing organizations to build margin into the shipping rates they charge customers. This is especially valuable for resellers, fulfillment providers, and print or mail companies that bill shipping as a service.
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Can I access ParcelPrep™ through an API instead of the web interface?

Yes, ParcelPrep™ offers a REST API in addition to its cloud-based UI, so developers can integrate rate comparison, label generation, and tracking directly into their own applications. This makes ParcelPrep™ suitable for both hands-on users and fully automated, code-driven shipping workflows.
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Does ParcelPrep™ offer branded tracking emails to customers?

Yes, ParcelPrep™ supports customized tracking emails that carry an organization's own branding rather than the carrier's. This keeps the post-purchase experience consistent with a company's brand instead of handing that touchpoint to a third-party carrier.
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Does ParcelPrep™ support USPS Ground Advantage shipments?

Yes, ParcelPrep™ generates rates and shipping labels for USPS Ground Advantage, the Postal Service's standard ground parcel service for packages up to 70 lbs. Teams can rate-shop Ground Advantage against other carriers' ground options and print compliant labels from the same batch workflow used for the rest of their shipments.
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Can I compare USPS Ground Advantage rates against other carriers in ParcelPrep™?

Yes, ParcelPrep™'s multi-carrier rate comparison includes USPS Ground Advantage alongside connected carriers like UPS and FedEx, surfacing the lowest-cost option for each package automatically. This prevents overpaying for a ground shipment that would actually qualify for a cheaper rate with a different carrier.
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Does ParcelPrep™ support First-Class Mail single-piece shipments?

Yes, ParcelPrep™ can process First-Class Mail single-piece shipments for lightweight letters and flats that don't require full presort processing. This gives shippers a fast, low-volume mailing option without routing individual pieces through a separate presort workflow.
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Can I generate Certified Mail labels through ParcelPrep™?

Yes, ParcelPrep™ supports Certified Mail label generation, giving senders USPS proof of mailing along with an electronic delivery record. This is commonly used for legal notices, contracts, and other correspondence where documented proof of mailing and delivery is required.
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Does ParcelPrep™ provide tracking and proof of mailing for Certified Mail?

Yes, Certified Mail processed through ParcelPrep™ includes USPS tracking and electronic proof of mailing, viewable from the same tracking dashboard used for parcel shipments. This lets teams confirm delivery status on certified pieces without checking USPS.com separately.
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What does Verify & Confirm™ do?

Verify & Confirm™ validates addresses in real time and detects change-of-address records so mail and shipments are sent to the correct, current location. It's designed to catch bad or outdated addresses before they cause a failed delivery.
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Can Verify & Confirm™ integrate with existing systems?

Yes, Verify & Confirm™ offers a RESTful API that lets developers integrate address validation directly into applications, CRMs, billing systems, and shipping workflows. This allows address checks to run automatically at data entry, checkout, or mail preparation instead of as a separate manual step.
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Can Verify & Confirm™ process large volumes of address data?

Yes, Verify & Confirm™ supports both single-record lookups and batch processing, making it suitable for enterprise-scale mailing and shipping operations. Organizations can validate one address during a live transaction or clean an entire database in a single batch run.
Verify & Confirm

Why is real-time address validation important?

Real-time validation ensures an address reflects the most current delivery information at the moment it's captured, rather than relying on data that may already be outdated. This reduces returned mail, failed deliveries, and the operational costs of reshipping or remailing.
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Does Verify & Confirm™ detect change-of-address records?

Yes, Verify & Confirm™ detects change-of-address (COA) records so businesses know when a customer or recipient has moved. Since millions of people file change-of-address requests every year, this detection keeps delivery data current without manual follow-up.
Verify & Confirm

How fast is Verify & Confirm™'s API response time?

Verify & Confirm™ is built for ultra-fast response times, allowing address checks to run inline within live systems without noticeable delay. This speed makes it practical to validate addresses during checkout, form submission, or order processing in real time.
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Can Verify & Confirm™ validate a single address or only batches?

Verify & Confirm™ supports both: it can validate one address instantly through a single API call or process large batches of addresses at once. This flexibility covers use cases from a real-time checkout form to a full database cleanse.
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What's the difference between Verify & Confirm™ and MailPreparer®'s address cleansing?

MailPreparer® cleanses and standardizes entire mailing lists as part of USPS presort preparation, while Verify & Confirm™ is a standalone, real-time API for validating addresses at the point of capture, such as checkout or CRM entry. Many organizations use both together: Verify & Confirm™ to keep data clean continuously, and MailPreparer® to prepare the resulting lists for postal submission.
Verify & Confirm

Does Verify & Confirm™ reduce returned mail and packages?

Yes, by validating addresses and flagging change-of-address records before items ship, Verify & Confirm™ reduces the volume of mail and packages returned as undeliverable. Fewer returns mean lower reshipping costs and a better delivery experience for recipients.
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Can Verify & Confirm™ be used during customer data entry, not just before mailing?

Yes, because Verify & Confirm™ integrates via a RESTful API, it can validate addresses the moment a customer enters them, such as during account signup or checkout, rather than only in a pre-mailing batch. Catching bad addresses at entry prevents inaccurate data from ever reaching downstream mailing and shipping systems.
Verify & Confirm

What is Full Service Processing for USPS mail?

Full Service Processing is a managed mailing service where TEC Mailing Solutions prepares mailing data for USPS submission without requiring the customer to operate presort software. TEC handles address cleansing, duplicate removal, presort optimization, postal documentation, and USPS compliance as part of the service.
Full Service Processing

How does outsourced mail processing work?

Outsourced mail processing allows an organization to send its mailing data to TEC Mailing Solutions for professional preparation instead of processing the mailing internally. TEC cleans and prepares the data, applies presort logic, and produces the documentation and files required to complete the mailing.
Full Service Processing

Can I outsource USPS presort processing instead of buying mailing software?

Yes, TEC Mailing Solutions can manage USPS presort processing for organizations that do not want to purchase, implement, or maintain their own mailing software. Full Service Processing gives organizations access to TEC's postal technology and expertise while reducing the internal resources required to prepare mailings.
Full Service Processing

How can Full Service Processing reduce USPS postage costs?

Full Service Processing can reduce postage costs by applying presort optimization to qualify eligible mailings for available USPS postage discounts. TEC evaluates and prepares mailing data according to USPS requirements so organizations can take advantage of applicable automation and presort rates.
Full Service Processing

Does Full Service Processing include address cleansing?

Yes, Full Service Processing includes address standardization and validation before mailing data is prepared for USPS submission. Cleaner address data improves mailing accuracy and can reduce waste caused by incorrect or undeliverable addresses.
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Can Full Service Processing remove duplicate addresses from my mailing list?

Yes, TEC Mailing Solutions can identify and eliminate duplicate records as part of Full Service Processing. Removing duplicate records helps prevent unnecessary mailpieces and reduces printing, production, and postage costs.
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Does Full Service Processing include CASS and COA processing?

TEC's broader mailing platform supports CASS processing and NCOA address updating as part of its address hygiene capabilities. These processes help standardize addresses and identify change of address information before mail is prepared.
Full Service Processing

Does TEC generate Intelligent Mail barcodes (IMb) for processed mailings?

TEC Mailing Solutions' mail preparation technology supports Intelligent Mail barcode (IMb) generation for USPS mail processing. IMb automation helps support modern USPS processing, tracking, and Full Service mailing workflows.
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Is TEC Mailing Solutions PAVE certified for USPS presort processing?

Yes, TEC Mailing Solutions uses USPS PAVE certified presort processing within its mailing technology. PAVE validates presort products for accuracy, compliance with USPS standards, container labeling, and acceptable presort documentation.
Full Service Processing

Does Full Service Processing create USPS postal documentation?

Yes, TEC Mailing Solutions generates the postal documentation required for USPS mailing acceptance as part of Full Service Processing. This removes much of the manual work associated with preparing USPS documentation and maintaining postal compliance.
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Can TEC process large or recurring mailing jobs for us?

Yes, Full Service Processing is designed for organizations managing large mailing volumes as well as recurring mailing campaigns. It allows businesses to scale mailing preparation without adding internal postal software, infrastructure, or specialized processing resources.
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Who should use outsourced USPS mail processing?

Outsourced USPS mail processing is well suited for organizations that regularly send transactional, billing, statement, marketing, or other high volume mail but do not want to manage postal software internally. It is especially useful when an organization needs professional presort and compliance expertise without adding specialized staff or technology.
Full Service Processing

Do I need mailing software if TEC processes my mail?

No, organizations using TEC Full Service Processing do not need to operate their own mailing preparation software. TEC uses its technology and postal expertise to perform the mailing preparation process on the customer's behalf.
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Can Full Service Processing help us avoid USPS compliance issues?

Yes, TEC Mailing Solutions manages mailing preparation according to USPS regulations and preparation requirements. This gives organizations access to experienced postal professionals while reducing the internal burden of keeping mailing workflows compliant.
Full Service Processing

Why would I outsource mail processing instead of doing it internally?

Outsourcing mail processing can reduce the staffing, software, maintenance, training, and postal expertise required to prepare USPS mailings internally. TEC Full Service Processing allows an organization to retain its existing operational workflow while transferring complex mailing preparation to experienced postal specialists.
Full Service Processing

What does TEC Mailing Solutions do?

TEC Mailing Solutions provides cloud-based software for USPS mail preparation, parcel shipping, and address data quality. Organizations can use TEC through hosted applications, APIs, or a combination of both to automate mailing, shipping, address verification, presort, and postal compliance workflows.
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What mailing and shipping software does TEC Mailing Solutions offer?

TEC Mailing Solutions offers MailPreparer®, PrimeSort™, ParcelPrep™, Verify & Confirm™, and Full Service Processing. Together, these solutions address USPS mail preparation, presort processing, parcel shipping, address validation, change-of-address processing, and outsourced mailing preparation.
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Can TEC Mailing Solutions handle both mail and parcel shipping?

Yes, TEC Mailing Solutions supports both USPS mail preparation and multi-carrier parcel shipping. Organizations can manage presort mail, First-Class Mail, Certified Mail, parcel labels, rate shopping, tracking, and address quality through TEC solutions.
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Can TEC Mailing Solutions verify addresses before mail or packages are sent?

Yes, TEC Mailing Solutions provides address verification and change-of-address capabilities that help identify inaccurate or outdated addresses before mail or parcels are sent. Better address data can reduce returned mail, failed deliveries, unnecessary postage, and operational costs.
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Does TEC Mailing Solutions offer cloud-based mailing software?

Yes, TEC Mailing Solutions provides cloud-based mailing, shipping, and address data solutions that do not require traditional desktop software installations. Cloud delivery reduces local IT requirements while giving organizations access to current software and postal updates.
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Does TEC Mailing Solutions offer APIs for mailing, shipping, and address verification?

Yes, TEC Mailing Solutions offers REST API options for integrating mailing, parcel shipping, and address verification capabilities into existing applications and workflows. APIs allow organizations to automate functions such as presort processing, address validation, rate shopping, label generation, and shipment tracking.
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Can TEC Mailing Solutions integrate with my existing software?

Yes, TEC Mailing Solutions can integrate mailing, shipping, and address data functionality into existing business systems through REST API technology. This allows organizations to automate postal and shipping processes without replacing their existing CRM, billing, order management, or operational platforms.
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Where is TEC Mailing Solutions hosted?

TEC Mailing Solutions is hosted on secure, enterprise-grade Microsoft Azure cloud infrastructure. Cloud hosting eliminates local installations and allows TEC to centrally manage software updates, security patches, and system upgrades.
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Is TEC Mailing Solutions secure and encrypted?

Yes, TEC Mailing Solutions uses encryption in transit and at rest to protect customer and mailing data. The cloud environment also uses access controls, backups, monitoring, and other safeguards designed to maintain data security and availability.
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Is TEC Mailing Solutions SOC 2 certified?

TEC Mailing Solutions maintains annual SOC 2 attestation standards covering its controls for security, availability, and data protection. SOC 2 provides customers with independent assurance regarding the controls TEC uses to protect systems and customer information.
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How long does it take to implement TEC Mailing Solutions?

Many organizations can begin using TEC Mailing Solutions' cloud-based applications within days, while API and enterprise implementations depend on integration complexity. TEC works with customers during onboarding to configure the appropriate workflow and accelerate deployment.
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Who uses TEC Mailing Solutions?

TEC Mailing Solutions serves commercial printers, mailing service providers, billing and statement mailers, nonprofits, enterprises, fulfillment operations, and organizations with data-driven mailing or shipping workflows. Its hosted applications and REST API options support both operational users and organizations that need mailing or shipping capabilities embedded into their own technology.
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Do I have to replace my existing mailing or shipping workflow to use TEC?

No, TEC Mailing Solutions can complement existing workflows rather than requiring organizations to replace their entire technology stack. Customers can use a hosted interface, integrate capabilities through a REST API, or select Full Service Processing when they prefer TEC to handle mailing preparation.
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